Ineffective Sales Leaders Can Cause Lasting Damage

Success in a sales force requires having strong talent up and down the organization. A weak salesperson will weaken a sales territory, a bad sales manager will damage their team and dampen results in their region, and a poor sales leader will eventually ruin the entire sales force. For even the most seasoned among us, it can be…

Kick-Ass Customer Service

Think about the last time you flew. When you checked in, did you use a self-service option—like the airline’s website, app, or airport kiosk—to check your bags, choose your seat, and print out your boarding pass? Or did you instead wait in line at the airport to speak with a human being? If you’re like…

Learn From Minions: Teamwork Style

They’re yellow, they love bananas, and they glow in the dark.  What’s not to love about the animated Minions from Despicable Me?  Ok, so they might be a little silly but they always work hard, innovate, complete seemingly impossible tasks, and enjoy themselves in the process. Without them, Gru would never succeed in achieving his…