At AchieveForum, we see people as the key to business success. Until people take action, goals and strategies are nothing but words. Results come from individuals, equipped with the right skills, energized to do the right activities at the right time. How do things get done in an effective, efficient organization?
First, business leaders DEFINE the result they want to achieve, then ask, “What needs to happen to bring about the result?” The answer, whether simple or complex, is the strategy - a carefully devised plan of action to bring about the desired result.
Next, senior leaders and middle managers DIRECT the practices and processes to DEVELOP the capability - in the individuals, processes, and systems - to implement the strategy.
Finally, individuals DELIVER results through productive behaviors. They take appropriate and timely actions - supported by knowledge, commitment, and ability - and things get done.
commitment > assessment > knowledge acquisition > skills practice > reinforcement > application
Again: Organizations get results when individuals, equipped with the right skills, are energized to do the right things at the right time. People deliver results; it’s that simple. The cornerstone to any solution is to determine what individuals have to do in order to deliver results. Finally, one must identify what is necessary to create and sustain those behaviors.